Refund policy

14-day returns

You can request a return within 14 days of receiving your order. Items must be unused, unwashed and in their original packaging.

How to start a return

Contact us through our Contact page with your order number. We will send you return instructions. Items sent back without contacting us first cannot be accepted.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Send us a photo within 7 days of delivery and we will send a free replacement or a full refund. You do not need to send the item back.

Refunds

Once your return is received and checked, the refund is issued to your original payment method within 5-10 business days.

Hygiene

Because ski masks are worn on the face, we cannot accept returns of masks that have been worn or washed.